We want you to be completely satisfied with the purchase of your felt hat. If for any reason your order is not as you expected, you may exchange, replace or credit your purchase.
Please contact us at firstname.lastname@example.org and we will email you a return merchandise authorization RMA number. No exchange will be accepted without an RMA and prior authorization.
All items must be returned within 14 days from delivery in a saleable condition with tags attached and in original packaging.
All hats must not be worn outside or show any sign of use or misuse.
Items that show signs of wear or misuse will not be accepted for return.
Please note if you would like to exchange your hat size via our webstore, the customer will be liable for any additional shipping costs incurred.
If you receive your order and it has a fault, damage or is incorrect please notify us via email@example.com within three business days of receiving your order.
Please return damaged items with the original box and packaging. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unworn in order for exchange or refund.
Please note that some of our pieces are made to order or bespoke and there is no return policy on these. Please read the description with the product for this information.